Политика за Доставка

We specialize in the sale of Japanese and American presses as well as only exceptional editions from Europe and the UK

For unofficial, very rare items check our web site

Every day we add between 150 and 300 new items. Including weekend. 

For new edition added every day, there is section in our web site "last from 24 hours" and "last from a week" 

WWW.ANALOG-RECORDS.COM

Sometimes we have special promotions on the website that you can take advantage of.

Within 3 working days maximum we state that we will send the shipment, answer your questions or respond to your wishes. We expect all actions from the buyer to be within 3 days as well.

We declare that we will do everything we can to ensure that the buyer is satisfied with their order. In case of any problems, we will do everything we can to solve the problem if there is one.

If the buyer wants to cancel the order before payment - it is completely ok, just let us know. 

Please understand and be careful to cancel the order if u wish before payment. 

Return costs are the buyer's responsibility but in the event of any problems, 
we will do everything possible to compensate the buyer for this within the framework of good practice.

When buyer order by mistake or for any other reason that is not our fault, the buyer wants to return item after the shipment is made, we will do refund only the cost of item minus any applicable fees that will be our cost for shipment.  This fee is can be: PayPal Fee, shipping cost for sending item, for USA costumers – played in advance USA tariff if we send the item DDP.

The reason for this is that we cannot cover the costs we have incurred for delivery if the buyer decides to return the goods when the reason is not ours.

Please be careful to avoid such cases.

If the buyer doesn’t receive item by reasons:
1.    Wrong Adress
2.    Failed delivery
3.    Unclaimed shipment
We can send the order again after receive new payment for shipment or refund the amount of item without shipping cost for delivery and any applicable fees which are an expense for us in connection with the delivery like PayPal fees. 

The reason for this is that it is our responsibility to send the shipment to the address specified by the buyer, and it is the buyer's responsibility to receive what he ordered.
In the event that due to our mistake the buyer did not receive the goods - he has the right to a full refund.

All records graded with MINT is looking unplayed but it is unsealed. 
Some records or CD's still can be sealed but we can’t guarantee that it is factory sealed.
When there is sealed record, we mention this in notes like "Factory sealed". 
For factory sealed records or CD’s, we don’t have responsibility about quality of records because we can’t open and check it. 

We sell all CDs with original cases. If u buy Mint or NM CD - u have to receive original Mint or NM unused or little used case or sleeve in rated condition - like have to be in every self-respecting store. 
However, very minor marks on the Jewel cases that can usually be present in factory sealed CDs also - are acceptable.

We offer track or not track shipping. There is small difference in price between them. If u choose economy shipping ( with no track ) there is no sign required when u receive the orders so it can be delivered to different person. In case u don't receive it and u choose economy ( not track ) shipping ) it is not our responsibaleites and we cant refund u. 

With each order you will receive automatic information when your order is processed and when it has been shipped. There is no need to ask us or request such a service - we do it mandatory.

With each order, we provide a mandatory tracking number or package number.

We send a package number of the shipment when the customer has requested an economical delivery without a tracking number available.

In this case, read the conditions above regarding the risks associated with this method of delivery.
In the absence of a tracking number - do not ask us the question - where the shipment is - because we, like you - do not know, but of course you can send us a request to send you proof of shipment and we will be happy to do so.

A tracking number is mandatory if you choose a standard or express shipping service. In addition, a link is mandatory where you can track your delivery.

We send it automatically - you do not need to ask us for this.

In case of available tracking number - all information about the movement of the shipment is available there, and what you know, we know too.

It is mandatory for the buyer to take care to monitor this tracking number to avoid problems.

In case of a problem we will cooperate with all our expert opinion and capabilities to help the buyer with shipping problems.

We use a proven method of packaging the products. However, there is no way to protect the package against strong impacts or careless handling by courier companies. In cases where there are incidents with the shipments, please do not blame us and keep in mind that we do not own the courier company so we can exercise full control over the transportation process - like everybody else .

We use a packaging method that provides a balance between the cost of shipping and product protection.

We understand that everyone would like a heavy and secure box (which also does not provide protection from direct impact unless it is wooden) but such an ultra-secure shipping method results in a higher shipping price based on the cost of the package itself, with the shipping cost added for heavier shipments.

If, despite everything, you want to receive such a packaging method, we can fulfill it by adjusting the transportation price. Please request this in the chat of the order itself before sending and we will tell you how much extra you have to pay.

Records and CD's we sell, we rate it only visually. If there is some sound problems witch is not visible, we are not responsible for that. 
If the buyer explicitly asks us to conduct a sound test and this is possible and we confirm in writing in a message with the order the absence or presence of any problems - the responsibility for the sound quality becomes ours.
Thank u for understanding that is not possible to check the sound for every record or CD we sell 

If any damage occurs to the order during transportation, the buyer must provide sufficient evidence that this occurred during transportation. This include video or pictures in time of delivery and opening. We need this evidence to be able to refund the buyer and file a claim with the shipping company. If in time of delivery there is some visual problems with package - it is important buyer to make note and clime to shipping company agent from witch he recive the package. If the buyer fails to provide such evidence, we cannot refund the funds.

If the buyer does not pick up the shipment for any reason including not paid taxes, duty or any others reason , the shipment will be returned to us. In this case, we can't make refund but can ship it again of the buyer pay additional cost for new delivery. 

Update for USA buyers to future notes:

We send shipments DDP - u dont have to pay any other cost for tariff

Best Regards
From the Team

For additional assistance or questions about our Shipping Policy, please contact our support team:

• Email: info@analog-records.com
• Phone: +359 878 771 311
• Address: Shop Analog Records, Bl. 347 B, Sveta Troitsa District, Sofia, 1309, Bulgaria