Shipping Policy
Dear friends,
As announced on our official website, we are currently finalizing the setup and stock loading of our new 850 sq. m physical store, which will become one of the largest physical music stores in Europe and worldwide.
Our records and vinyl store is located at:
Analog Records
Simeonovsko Shose 102A
Sofia, Bulgaria
The store has a capacity of around 150,000 vinyl records and CDs.
You are welcome to visit us anytime.
Because of this move from our old stores to the new location, we are now returning to normal shipping operations and do not expect delays with orders. However, during the relocation process, some mistakes may still occur, and there is a small possibility that some listed items may not be found. We expect such cases to be minimal, but we want to be transparent in advance.
If this happens, please accept our apologies.
You can watch a video of our almost-ready new store here:
https://www.youtube.com/watch?v=nCaUUOFyuxY
Our website is also available if you want to find many items that may not be listed here:
WWW.ANALOG-RECORDS.COM
For new factory-sealed records, please check our website soon, where you will find a very large selection at highly competitive prices.
For even better prices on new records, you will soon be able to join our new Analog Records Club. Full information will be available soon.
We specialize in Japanese and American pressings, as well as selected exceptional editions from Europe and the UK.
For unofficial and very rare items, please check our website.
Every day, including weekends, we add between 150 and 300 new items.
For newly added items, please check the sections “Last 24 Hours” and “Last Week” on our website:
WWW.ANALOG-RECORDS.COM
Sometimes we also run special promotions on the website, which you can take advantage of.
Dispatch Time and Communication
We aim to dispatch your shipment, answer your questions, or respond to your requests within a maximum of 3 working days, except during major announced circumstances that are stated at the beginning of our shipping policy.
We also expect all actions from the buyer to be completed within 3 days.
We declare that we will do everything reasonably possible to make sure the buyer is satisfied with their order. If any problem occurs, we will do our best to resolve it fairly and professionally.
Order Cancellation
If the buyer wants to cancel an order before payment, this is completely acceptable. Please simply let us know.
If the buyer has already paid for the order and then wants to cancel it for a reason that is not our fault, please note that we are charged a PayPal fee, which is not refundable to us.
In such cases, we retain:
3 EUR for orders under 50 EUR
5 EUR for orders of 50 EUR or more
This amount helps cover PayPal fees and the cost of relisting the items.
Please be careful and cancel the order before payment whenever possible.
Returns and Claims
Claims for old, used, or unsealed items must be made within 3 calendar days after receiving the package, unless mandatory consumer law provides otherwise.
Factory-sealed items may be returned within 30 days of receipt, but only if the original seal and packaging have not been opened or removed.
Return shipping costs are the buyer’s responsibility. However, in the event of a genuine problem, we will do everything reasonably possible to compensate the buyer within the framework of good commercial practice.
If the buyer orders by mistake, changes their mind, or wants to return an item for any reason that is not our fault after the shipment has already been sent, we will refund only the cost of the item, minus any applicable costs and fees incurred by us.
These costs may include, but are not limited to:
PayPal fees
Original shipping costs
Return shipping costs
For USA customers, any prepaid USA import tariff or DDP-related cost, where applicable
The reason for this is simple: we cannot cover costs already incurred for delivery when the return is requested for a reason that is not caused by us.
Please be careful when placing your order to avoid such cases.
Failed Delivery, Wrong Address or Unclaimed Shipments
If the buyer does not receive the item due to:
Wrong address
Failed delivery
Unclaimed shipment
Refusal or failure to pay taxes, duties, or other required charges
the shipment may be returned to us.
In this case, we can either:
send the order again after receiving a new payment for shipping, or
refund the item value only, excluding shipping costs and any applicable fees or costs incurred by us in connection with the delivery.
This may include PayPal fees, delivery costs, return costs, customs-related costs, duties, taxes, or other expenses.
It is our responsibility to send the shipment to the address specified by the buyer. It is the buyer’s responsibility to provide the correct address, monitor the delivery, and receive the ordered goods.
If the buyer does not receive the goods due to our mistake, the buyer has the right to a full refund.
Grading and Condition
All records graded as Mint are visually un played but are not sealed unless specifically stated - “Factory Sealed” in notes.
Some records or CDs may still be sealed, but we cannot guarantee that an item is factory sealed unless this is clearly mentioned in the item notes as “Factory Sealed”.
Many CDs are completely new but is not factory sealed because there are security tags inside of case and are Resealed .
For factory-sealed records and CDs, we cannot take responsibility for the internal condition or pressing quality of the item, because we cannot open and inspect it without breaking the original seal.
We sell all CDs with original cases. If you buy a Mint or Near Mint CD, you should receive an original Mint or Near Mint unused or lightly used case or sleeve in the stated condition, as expected from a serious and self-respecting store.
However, very minor marks on jewel cases may be acceptable, as such marks can also appear even on factory-sealed CDs.
we grade the sleeve condition mainly based on use and handling, not simply on age.
About Specific And Rare Items
If you want to buy an edition that has only minimal differences from other visually similar editions, such as misprints, specific runout details, or matrix numbers, please keep in mind that the information on Discogs can sometimes be incomplete or even incorrect.
If you have any doubts about a specific item, please feel free to ask us questions or request that we double-check your specific requirements before you place an order and make payment, or at least before shipping.
We will be happy to do this in order to avoid any trouble, misunderstandings, or future problems for both you and us.
Shipping Options
We offer both tracked and untracked shipping options. The price difference between them is usually small.
If you choose economy shipping without tracking, please understand that no signature may be required upon delivery. This means that the package may be delivered to another person at the address or left according to the postal service’s delivery rules.
If you choose untracked economy shipping and the package is not received, we cannot track its movement after dispatch, and we cannot accept responsibility for loss after the package has been handed over to the postal or courier service.
With each order, you will automatically receive information when your order is processed and when it has been shipped. There is no need to request this separately.
For every order, we provide either:
a tracking number, or
a package/shipment number
When the buyer has chosen economy shipping without tracking, we provide the available package or shipment number.
In this case, please read the conditions above regarding the risks connected with this delivery method.
If there is no tracking number, please do not ask us where the shipment is, because we have access to the same information as you. However, you may request proof of shipment, and we will be happy to provide it.
A tracking number is mandatory if you choose standard or express shipping. In this case, we also provide a tracking link where you can follow the delivery.
We send this information automatically. You do not need to ask us for it.
When tracking is available, all delivery movement information is shown through the tracking link. The information visible to you is the same information available to us.
It is the buyer’s responsibility to monitor the tracking number in order to avoid delivery problems.
If a shipping problem occurs, we will cooperate with our experience and available options to help the buyer resolve the issue.
Packaging
We use a proven packaging method for our products.
However, no packaging can fully protect a parcel against very strong impacts or careless handling by courier or postal companies. If an incident happens during transportation, please understand that we do not own or control the courier company, and therefore we cannot fully control the transportation process.
Our packaging method is designed to provide a reasonable balance between shipping cost and product protection.
We understand that many buyers may prefer a heavier and more secure box. However, such packaging increases both the packaging cost and the shipping cost due to the higher weight.
If you want extra-secure packaging, we can provide it by adjusting the shipping price. Please request this in the order chat before dispatch, and we will inform you of the additional cost.
Visual Grading and Sound Testing
Records and CDs are graded visually only.
If there is a sound issue that is not visible during visual grading, we are not responsible for it unless a sound test has been specifically requested and confirmed by us in writing.
If the buyer explicitly asks us to perform a sound test, and if this is possible, and we confirm the result in writing through the order message, then responsibility for the stated sound quality becomes ours.
Thank you for understanding that it is not possible to sound-test every record or CD we sell.
Damaged Shipments
If an order is damaged during transportation, the buyer must provide sufficient evidence that the damage occurred during delivery.
This evidence should include photos or video from the moment of delivery and opening of the package.
Important!!!
Please take pictures of item or video from phone or camera and send uncompressed pictures/video directly to our email . Don't use viber/whatsapp images/video.
We need metadata of pictures to process any claim.
Dont send screenshots ot modified images.
Avoid to do this we cant process claim.
Thank u for understanding !
All shipments are insured, and this evidence is necessary so that we can refund the buyer where applicable and file a claim with the courier or postal company.
If there are visible problems with the package upon delivery, it is important for the buyer to note this immediately and contact the representative of the courier or postal company from whom the package was received.
If the buyer cannot provide evidence, such as photos or video taken immediately after receiving the package and showing the condition of the packaging and contents, we may not be able to issue a refund.
For all products we send, we keep photos and videos from the preparation and physical shipment of the package. These show what was sent and in what condition.
In the event of a complaint, these photos and videos will be compared with the evidence provided by the buyer.
If there is a discrepancy between the product or condition shown by the buyer and the product or condition we sent, the complaint may not be accepted.
Such discrepancies may include differences in the packaging, label, item, or carrier that indicate the product is not the same as the one we shipped.
Because we sell used products, complaints are accepted within 3 calendar days from receipt of the shipment, unless mandatory consumer law provides otherwise. After this period, it is assumed that the buyer may have used the product further and that it may no longer be in the condition in which it was received.
Acceptance of Terms
By placing an order, the buyer confirms that they have read and accepted our Seller Terms, Shipping Policy, Return Policy, dispatch time, and all applicable shipping costs shown before checkout.
Best regards,
Analog Records Team