Return Policy

Introduction

At Analog Records, we are committed to ensuring our customers’ full satisfaction. This Return Policy outlines your rights and our obligations under EU consumer protection regulations regarding returns, exchanges, and refunds for CDs, vinyl records, and other physical media.

Right of Withdrawal

Under EU law, you have the right to withdraw from a purchase contract within 14 days without providing any reason.
The withdrawal period ends 14 days after the day on which you, or a third party designated by you (other than the carrier), receive the goods.

To exercise your right of withdrawal, you must notify us of your decision.

Contact for withdrawal:

• Email: analog_records@outlook.com

• Address: Sofia, Sveta Troica, bl. 347 B, Analog Records Shop

We recommend contacting us by email for faster processing.

Exceptions to the Right of Withdrawal

According to EU law, the right of withdrawal does not apply to:

• Sealed audio or video media (CDs, vinyl records, etc.) that have been unsealed after delivery, due to hygiene and copyright considerations.

• Customized or made-to-order items.

Return Process

1. Return request – Please contact us before sending back any item to initiate the process and receive a return authorization. This helps us track and process your return efficiently.

2. Shipping – Once your return is approved, send the item back within 14 days. You are responsible for covering the return shipping costs. We strongly recommend using a tracked shipping service to ensure safe delivery.

3. Condition of the item – To qualify for a refund, items must be returned in the same condition as received, including all packaging, documentation, and accessories. If items show signs of use or damage, a full refund may not be possible.

Return address:
Analog Records
Sofia, Sveta Troica, bl. 347 B
Analog Records Shop

Refund Process

Once we receive and inspect your return, we will notify you of the outcome.

• If approved, the refund will be processed to your original method of payment within 14 days of receiving the returned item.

• Please note that your bank or credit card provider may require additional time to complete the refund.

Defective or Incorrect Items

If you receive a defective or incorrect product, please contact us immediately.

• We will arrange a replacement or a refund at no additional cost to you.

• In such cases, return shipping costs will be fully covered by us.

Important Information

• Damage during delivery – If an item arrives damaged, please notify us within 48 hours and keep all packaging materials for inspection by the carrier.

• Return shipping costs – Unless the item is defective or incorrect, return shipping costs are the responsibility of the customer.

• Non-returnable items – Customized products, unsealed media, or items that show signs of use cannot be returned.

Contact

If you have any questions about this Return Policy, please contact us:

• Email: analog_records@outlook.com

• Phone: +359878771311

ℹ️ This Return Policy is compliant with the EU Consumer Rights Directive and is designed to ensure transparency and fairness in our business practices. Thank you for shopping at Analog Records, where your satisfaction is our priority.