Return Policy
Introduction
At Analog Records, we strive to ensure that our customers are completely satisfied with their purchases. This Return Policy outlines your rights and our obligations in compliance with EU consumer protection regulations regarding returns, exchanges, and refunds on CDs, vinyl records, and other physical media.
Right of Withdrawal
In accordance with EU law, you have the right to withdraw from the purchase contract within 14 days without giving any reason. The withdrawal period ends 14 days after the day you or a designated third party, other than the carrier, receives the item. To exercise your right of withdrawal, you must inform us of your decision to withdraw from the purchase.
To withdraw, please contact us at:
- Email: [Your Contact Email]
- Address: [Your Business Address]
We recommend contacting us via email for faster processing.
Exceptions to the Right of Withdrawal
Certain items are excluded from the right of withdrawal. Under EU law, the right of withdrawal does not apply to:
- Sealed audio or video recordings that have been unsealed after delivery, including CDs and vinyl records, due to hygiene and copyright protection considerations.
- Personalized or custom-made items.
Return Process
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Return Request: Before returning an item, please contact us to initiate the return process and obtain a return authorization. This helps us track your return and process it as efficiently as possible.
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Return Shipping: Once your return is authorized, please ship the item back to us within 14 days. You are responsible for covering the cost of return shipping. We recommend using a trackable shipping service to ensure your return is safely received.
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Item Condition: To be eligible for a refund, items must be returned in the same condition you received them, complete with all packaging, documentation, and any included accessories. If items show signs of use or damage, we may be unable to offer a full refund.
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Return Address:
Analog Records
[Your Business Address]
Refund Process
Upon receiving and inspecting your return, we will notify you of the status of your refund. If your return is approved, we will issue a refund to your original payment method within 14 days of receiving the returned item. Please note that it may take additional time for your bank or credit card provider to process the refund.
Defective or Incorrect Items
If you received a defective or incorrect item, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you, including covering the cost of return shipping.
Important Information
- Damaged During Shipment: If an item arrives damaged, please contact us within 48 hours of receipt, and retain all packaging materials for inspection by the carrier.
- Return Shipping Costs: Unless the item was defective or incorrect, return shipping costs are the responsibility of the buyer.
- Non-Returnable Items: Items that have been personalized, unsealed, or used cannot be returned.
Contact Information
If you have questions about our Return Policy, please feel free to reach out to us at:
- Email: [Your Contact Email]
- Phone: [Your Business Phone Number]
This Return Policy aligns with the EU Consumer Rights Directive and is designed to ensure transparency and fairness in our business practices. Thank you for shopping with Analog Records, where we prioritize your satisfaction.