Frequently Asked Questions (FAQ)

Welcome to our FAQ page! Here you'll find answers to the most common questions about our products, ordering, shipping, and more. If you have a question that isn't answered here, please feel free to contact us.

1. What types of vinyl records and CDs do you sell?

We offer a wide selection of both new and vintage vinyl records and CDs. Our catalog includes rare and collectible editions, as well as popular contemporary releases. We continuously add new items to our collection to ensure you find something you love.

2. Are all records in your store original pressings?

While we strive to provide original pressings, we also offer reissues of classic albums. Each product listing specifies whether it's an original pressing or a reissue, so you can make an informed decision.

3. What does the grading (e.g., NM, VG) on the product listings mean?

We use the standard Goldmine Grading System to rate the condition of our records and CDs:

• M (Mint): New, unplayed condition.
• NM (Near Mint): Played once or twice, no visible wear.
• VG (Very Good): Some signs of wear, but still a quality listening experience.
• G (Good): Noticeable surface wear but still playable.
• F (Fair): Heavy wear and may have some skipping.

Detailed grading information is available on each product page to help you understand the exact condition of each item.

4. How do I place an order?

To place an order, browse our collection and add items to your cart. Once you’re ready, proceed to checkout and fill in your shipping details. We accept multiple payment methods, including credit cards, PayPal, and cash on delivery (for eligible regions).

5. What payment methods do you accept?

We accept a range of secure payment options:

• Credit/Debit Cards
• PayPal
• Cash on Delivery (Наложен платеж) (for selected areas)

For further details, please visit our Payments page.

6. How are orders shipped and when can I expect my delivery?

We offer domestic and international shipping with tracking on all orders. Delivery times vary depending on your location and the shipping option you select at checkout. Generally:

• Domestic (EU): 3-7 business days
• International: 10-21 business days

Visit our Shipping page for full details.

7. Can I track my order?

Yes! Once your order has shipped, you will receive an email with tracking information. Use the tracking number to monitor the progress of your shipment on the carrier's website.

8. Do you accept returns and offer refunds?

We have a return policy that allows you to return items within 14 days of receiving them, as per EU regulations. Note that certain items, like unsealed records or personalized items, may not be eligible for returns. For detailed information, please refer to our Return Policy page.

9. What happens if I receive a defective or incorrect item?

If you receive an item that is defective or not what you ordered, please contact us immediately. We will arrange a return and offer either a replacement or a full refund, including return shipping costs, if applicable.

10. How should I care for my vinyl records and CDs to keep them in good condition?

Here are some tips to preserve your records and CDs:

• Vinyl Records: Keep them stored upright in a cool, dry place, away from direct sunlight. Clean them with an anti-static brush before each use and avoid touching the playing surface.
• CDs: Store them in their cases when not in use, and clean with a soft, lint-free cloth. Avoid leaving them in direct sunlight or high temperatures.

11. How do I use the "Make an Offer" feature?

If you’d like to negotiate the price of an item, click on the "Offer" button on the product page. Enter the amount you’re willing to pay, and we’ll review your offer. If accepted, you’ll have 24 hours to complete the purchase at the offered price.

12. Do you offer discounts or promotions?

Yes, we run occasional sales and promotions on our site. Sign up for our newsletter to stay updated on the latest discounts, special releases, and upcoming promotions.

13. What should I do if I forgot my account password?

Simply click on "Forgot Password" on the login page, and follow the instructions to reset your password. You will receive an email with a link to create a new password.

14. How do I contact customer support?

You can reach out to us through our contact form, email, or phone. We strive to respond to all inquiries within 1-2 business days. For more details, please visit our Contact Us page.

15. Do you buy vinyl records or CDs?

Yes, we occasionally purchase vinyl records and CDs, particularly rare or unique editions. If you’re interested in selling, please contact us with details about your collection.

16. Is it safe to order through your website?

Absolutely. We use industry-standard encryption to protect your payment and personal information, ensuring a safe and secure shopping experience. For more information, please read our Privacy Policy.

17. How can I stay updated on new arrivals and special offers?

Subscribe to our newsletter! We regularly update our subscribers on new arrivals, special offers, and exclusive events. You can sign up at the bottom of any page on our website.

We hope these answers help! If you have more questions, please don’t hesitate to reach out. Happy shopping and thank you for choosing us for your vinyl and CD collection!